![]() ![]() The user can change the message in the messaging app before sending it.(Android smartphones will have at least one, such as Messenger.) If the user has multiple SMS messaging apps installed on the Android phone, the App chooser will appear with a list of these apps, and the user can choose which one to use.Your app doesn't need code to request permission from the user.The user can add a picture or other attachment in the messaging app, if the messaging app supports adding attachments. This is the simplest choice for sending messages.Use an implicit Intent to launch a messaging app with the ACTION_SENDTO intent action.You have two choices for sending SMS messages: Task 2: Send an SMS message from within an appĪndroid smartphones can send and receive messages to or from any other phone that supports Short Message Service (SMS).Task 1: Launch a messaging app to send a message.For example, if the Notification Recipient field displays Last Sender as its value, then the incoming message goes to the last user (within the profile or group of users) who sent the message.įor more information about configuring the sender ID, see Configure and Assign Sender ID.2.1 - Part 1: Sending and Receiving SMS Messages In case the Sender ID is assigned to multiple users or a profile, the incoming message notification is sent as per the rules defined in the Sender ID assignment settings page. You can configure the default email templates that you wish to use to notify the User assigned to a Sender ID on any incoming message. ![]() You can configure User Notification on new incoming messages. ![]() If you handle responses, then filter the Converse App in inboxĬonfigure User Notification on Incoming SMS Preferable to have someone monitor automation or service responses (Key indicator of user satisfaction)įilter campaign responses in inbox for sales handling The campaign generated responses handled by reps should use the same campaign ID (for familiarity) If a rep or agent is absent (Share conversations, messages, and sender IDs for someone else to respond) No-Response Automations / Services (Must have an auto-responder telling user about the same) Sales campaigns (Must use the lead or contact owner’s sender ID) One Service One Number – It helps in easy recall for recipients, makes compliance management easier (Think of it as a sales or support service line) Keep dedicated numbers for campaigns (Do not mix service numbers and manual SMS’) Use one Sender ID for one type of conversation with a recipient (Do not use many senders because it will confuse the recipients) Country-wise restrictions determine if the same Sender ID can be used for both incoming or outgoing messages.īetter to give reps or agents dedicated numbers for personalized conversations (Similar to a dedicated phone line) You can associate an incoming number to a Sender ID only if it is defined for outgoing messages. To know more about email templates and how to create them, see Email Templates. You set the recipient of the notification as well as select the email template to be used for notifying the recipients. In the Manage Notification pop-up window, you can configure the notification of a Sender ID. In case the Sender ID is assigned to multiple users or a profile, the incoming message notification is sent as per the rules defined in the Sender ID assignment settings page.įor example, if the Notification Recipient field displays Last Sender as its value, then the incoming message goes to the last user (within the profile or group of users) who sent the message. You can configure the default templates you wish to use to notify the User assigned to a Sender ID on any incoming message. You can configure Sender IDs for different organizations, teams, or individuals or Campaigns or Messaging Programs to appear as you want on the customer’s mobile device. ![]()
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